I am an Electrical Engineer with more than 10 years of hands-on experience in electrical maintenance, installations and CCTV systems for homes and small businesses in Brazil.
Most of that work was troubleshooting: diagnosing faults, configuring CCTV recorders and networks for remote access, and explaining technical problems clearly to customers. These are the same skills IT support depends on.
I am now studying for a Higher Diploma in Science in Computing at the National College of Ireland and building practical skills in Windows, Active Directory and networking in my IT Support Home Lab.
My goal is to start my IT career in IT support and service desk, and to grow towards cybersecurity, especially governance, risk and compliance (GRC).
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